FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. What materials are your clothespins made from?
We use premium, food-grade materials including:
- Strong ABS plastic with stainless steel springs
- Natural wood with metal springs (on select models)
All materials are durable, rust-resistant, and built for long-term use.
6. Are the clothespins strong enough for heavy clothes?
Yes. Our pegs are designed with powerful springs and sturdy construction to securely hold towels, jeans, blankets, and other heavy garments without slipping.
7. Are they suitable for outdoor use?
Yes. The materials are weather-resistant and UV-protected, making them ideal for outdoor drying lines even in sunny or humid conditions.
8. How many pegs are in each pack?
We offer various pack sizes (typically 20, 50, 100, or 200 pieces). Exact quantity is clearly listed on each product page.
9. Are the pegs easy to use?
Yes. They feature ergonomic design and smooth opening/closing action, making them comfortable even during large laundry loads.
10. Do you offer different colors?
Yes. We offer a variety of fun and modern colors to match your laundry area or personal style.
11. Are the clothespins safe for delicate fabrics?
Yes. Our pegs have smooth edges and gentle gripping power, making them safe for delicate clothes, lingerie, and baby garments.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my order arrives damaged?
Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.